Common Questions
Quick answers to the most frequent questions from overseas buyers. Can't find what you're looking for? Contact us directly.
15-30 days depending on model and destination. Factory-stock vehicles ship within 7 days; custom orders may take 20-30 days. Shipping time varies by destination: Middle East 15-20 days, Africa 25-35 days, Southeast Asia 10-15 days.
We can arrange CIF terms including freight to your port. Customs clearance and import duties at destination are the buyer's responsibility, but we provide all required documents (Commercial Invoice, Bill of Lading, Certificate of Origin, Vehicle Registration). We can also recommend trusted customs brokers in major ports.
We accept T/T (bank transfer) and L/C for bulk orders. Standard terms: 30% deposit to confirm the order, 70% balance due before shipment. All payments go to our company's official bank account. We do not accept cryptocurrency or third-party payments.
Yes, we welcome visits to our Shenzhen office at 2401, Block A, Shenglong Times Square, Longhua District. We can arrange vehicle inspection at our facility or at the factory. Contact us via WhatsApp (+86 18938883631) to schedule a visit.
New vehicles carry the original factory warranty (typically 3 years / 100,000 km, varies by brand). For used vehicles, we provide a comprehensive pre-shipment inspection report covering engine, transmission, body, electrical systems and interior condition. We publish actual mileage, registration year and photos of the specific unit.
We offer RoRo (Roll-on/Roll-off) and container shipping. RoRo is cost-effective for single units ($800-$2,000 depending on destination). Containers are recommended for bulk orders (3+ vehicles) or high-value vehicles. A 40ft container can hold 2-3 vehicles. We will recommend the best method based on your order size and destination.
Yes, we have access to factory-allocation channels across major Chinese OEMs including BYD, Changan, Geely, Chery, Great Wall, SAIC and more. Contact us with your specific requirements (model, quantity, steering configuration, destination) and we will source and quote accordingly.
Every used vehicle undergoes a detailed inspection covering engine, transmission, body condition, electrical systems and interior. We publish the actual mileage, registration year and photos of that specific car — not stock photos. A full inspection report is provided before shipment. If the vehicle does not match the report, we offer full refund.